At VisionStreamTV, customer satisfaction is important to us. Please read our refund policy carefully before purchasing any subscription or physical product.
Streaming Subscription Refunds
Refund requests must be submitted within the eligible refund period.
Refunds may only be provided for verified technical issues that cannot be resolved by our support team.
Refunds are not available for issues caused by:
Poor internet connection
Unsupported devices
Incorrect setup by the customer
ISP restrictions
Device compatibility limitations
Non-Refundable Situations
Refunds will not be issued if:
The service has been actively used for an extended period
The customer changes their mind after activation
Incorrect package selection by the customer
Service interruption caused by third-party providers or internet issues
Product Refunds
For physical streaming devices and products:
Products may be eligible for replacement or refund if received damaged or defective.
Customers must contact support within the return eligibility period after delivery.
Products must be returned in original condition and packaging.
Shipping fees may be non-refundable unless the issue was caused by our side.
Chargebacks
Unauthorized chargebacks or payment disputes may result in account suspension or service termination.
